SHIPPING INFO
All shipping charges will be based on courier service rate. We ship by J&T, GDEX and POS LAJU by default. If you wish to use your preferred courier other than these, kindly contact us for further arrangement.
DURING PROMOTIONAL PERIODS
During peak periods, there would be some delay in shipping. Do bear with us as we could not fulfill next day delivery promise due to massive orders and transaction and availability issues. For more details or problems on shipping issues, please contact us at sales.kenghuatchan@gmail.com
RETURN & EXCHANGE POLICY
If you are completely not satisfied with your purchase (product defects, damage when shipment or wrong item/type/colour/etc) you can send it back to us.
- Returns or exchanges must be made within 3 days from date of delivered.
- Items bought during promotional or seasonal events are not accepted for returns and exchanges.
- Damage items must be return together with original box.
Please provide us a photo of the defect or damage item as a proof in order to proceed with a replacement.
HOW ABOUT POSTAGE CHARGES?
We would like to highlight to you for the return and resend shipping cost is borne by customers. Please allow 7 working days for this process to be complete. If you need more information, please email us at sales.kenghuatchan@gmail.com
