SHIPPING QUESTIONS
DO YOU SHIP WORLDWIDE?
Right now we are only able to ship online orders within West and East Malaysia.
WHEN WILL MY ORDER SHIP?
We ship all orders via Pos Laju, DHL or Aramex. When your order is shipped from our warehouse, your order will arrive at your door in 3-5 business days or less. your order needs to be purchased before 10:00 am for same day delivery. If your order purchased after 10:00 am for next day delivery.
WHY HASN'T MY ORDER SHIPPED OUT IN THE STANDARD TIME?
There may be some delays when there is a sudden, large influx of orders. Do bear with us as we could not fulfill next day delivery promise due to massive orders and transaction and availability issues.
HOW CAN I TRACK MY ORDER?
When your order is ready to ship, our warehouse packs the order, and then creates a Pos Laju, DHL or Aramex tracking number which can found at your order that same day or next day. If you do not get a tracking number, please email us at kenghuatchan@gmail.com or whatsapp us and we will provide you with one.
PAYMENT QUESTIONS
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept Visa, MasterCard, Paypal and ATM Transfer.
WHAT IF PREFERRED PAYMENT METHOD IS NOT LISTED?
If your preferred payment method is not listed, please contact us to make other payment arrangement.
RETURN & EXCHANGE QUESTIONS
HOW DO I RETURN / EXCHANGE MY ORDER?
In the rare case this might happen, your request needs to be emailed to kenghuatchan@gmail.com within 3 days from date of delivered. Kindly provide us a photo of the defect, damage or wrong item as a proof in order to proceed with a replacement and email us the Refund Application Form with the following format below:
Name:
Register email:
Address:
Contact no:
Order no:
Product code:
Receive date:
Return date:
Reason: (For feedback purposes)
Price:
Bank account details (full name/bank account number/which bank)
DO YOU ACCEPT RETURN / EXCHANGE AT PROMOTION PERIOD?
No. Items bought during promotional or seasonal events are not accepted for returns and exchanges.
